FixaPros is always free for homeowners — we never charge you to be matched, browse quotes, or hire a pro. Because no money flows through FixaPros for the actual job, payment for services is between you and the contractor you hire.
- Workmanship issues: If a contractor you hired through FixaPros performs work that doesn't meet professional standards, contact us within 30 days of project completion. We'll mediate with the pro and, where applicable, apply our 30-day workmanship guarantee.
- No-show or no-response: If a matched pro doesn't respond within 48 hours, you can request a re-match at no cost.
- Refunds for paid services: Any payment you made directly to a contractor must be addressed with that contractor first. If you can't reach a resolution, file a dispute with us and we'll help mediate.
- InstantBook bookings: Cancellations made more than 24 hours before the booked time are fully refundable. Cancellations within 24 hours may incur a contractor trip fee, set by the pro.
Contractors pay per lead to receive matched homeowner requests. Lead purchases are generally non-refundable, with the following exceptions where we'll issue a full refund:
- Invalid contact info: Phone number disconnected or email bounces on first attempt.
- Out-of-area lead: Homeowner location falls outside the service area you set.
- Wrong service category: Lead does not match the trade categories on your profile.
- Duplicate lead: Same homeowner request delivered to you twice within 30 days.
- Spam or fraudulent submissions: Verified bot or fake submissions.
Refund requests must be filed within 14 days of receiving the lead. Approved refunds are returned to the original payment method within 5–10 business days.
- Email info@fixapros.com with your account email, the project or lead ID, and a clear description of the issue.
- Include any supporting evidence — photos, invoices, screenshots, or written communication.
- We acknowledge every dispute within 2 business days.
- Our trust & safety team reviews and responds with a resolution within 7 business days.
- If you disagree with the outcome, you may request a final review by a senior team member.
We strongly prefer to resolve issues directly. Filing a chargeback before contacting us may result in account suspension. Please reach out first — we want to make it right.
This policy is part of our Terms of Use and is governed by U.S. consumer protection laws. FixaPros Home Services Co., LLC reserves the right to update this policy; material changes will be posted here with a revised date.